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MSN Messenger FAQ

Here is a list of the questions and answers from real people.
Feel free to add your question by using the form below, and as soon as it is approved by a moderator and we find an answer, it will be posted here.

name: Kathy Samuelson
message: I have a new computer and had AIM on my old computer, is there a way I can get my friends list on my new computer?

Answer: Following steps would help you greatly in achieving your objective

In Outlook, on the File menu, click on Import and Export options

Now Click Export to a file and then on Next.

Click on Comma Separated Values (Windows), and then on Next.

In the folder list, click on Contacts folder, and then on Next.

Browse to the folder where you want to save the contacts as a .csv file.

Type a name for the exported file, and then click OK.

Click Next.

Click Finish.

This would give you a comma separate list of Outlook Contacts. Transfer this to your new computer. Now you can import them into your new version of Outlook with the following steps:

Click Import and Export on the File menu

Now click Import from another program or file, and then click Next.

In the list, click Comma Separated Values (Windows), and then click Next.

Click Browse, locate your file, and then click Next.

Click your Contacts folder or another folder that contains contacts, and then click Next.

In the list, click the file that contains your address list, and then click Map Custom Fields.


name: Stephen Bracken
message: AOL messenger not installing, can you help?

Answer: Delete the previous setup of your AOL messenger. Now download the latest version of setup files and re-install the software. This should solve the problem.


name: Julie Jordan
message: Trying to install new Messenger. People want to phone me and say I have the old version. Click on Download and nothing happens. Help please.

Answer: The best option here can be to update Windows and install the updates in your computer. Now download the latest version of AOL Messenger and run the set up. This should solve your problem.


name: Jennifer Bentley
message: my cousin downloaded messanger and i can't get it off it keeps on popping up men. I have small kids I need to know how to delete this

Answer: The best thing to do would be to use messenger pop up blocker. Messenger Pop-up Blocker is a free program that blocks 'messenger pop-ups' from appearing on your computer screen.


name: ron
message: why does it say my password is wrong the very first time i put it in????

Answer: Turn off your computer then turn it on and keep clicking F8 'till a beep is heard. A menu will come up. Click Safe Mode and log on as administrator and then change your password. This should solve the problem. If not, please use the “forgot password” feature and the system should reset and email you your new password.


name: ruby

Answer: The "forget password" feature would/should send an email to you (as the owner) with the password in it, or a link to where you can change it. And, if they don't then the secret questions they ask should help you get to that reset screen.


name: ruth
message: How much does it cost to use???? In other words is it all free????RSVP

Answer:  It won’t cost you anything to download the software and use it, but if you are using Messenger to send messages to mobile customers, it WILL cost the person receiving or looking at the text message on their cell phone. If that person has unlimited texts then it won’t cost him either.


name: bruce jenkins
message: My question is i know its free to download AIM messenger,but is it free to use monthly. Like no inside bills or terms to agree to. Yahoo messenger is free all the time from january to december.

Answer: Using AIM Messenger is absolutely free; there are no hidden monthly charges, other than your regular monthly Internet usage bills, or mobile internet bills if you ointend to use it on your smartphone.

Feel free to add your question by using this form, and as soon as it is approved by a moderator and we find an answer, it will be posted here.

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